Reality Based Group provides structured programs that help businesses improve customer experience with secret shoppers using real-world scenarios. These programs include video, phone, and in-person evaluations to assess service performance against brand-specific criteria. Each assessment is guided by custom scorecards designed to capture measurable behavior and operational accuracy. T... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf